• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Waltham Forest’s annual £165,000 savings with Home Connections

Waltham Forest’s annual £165,000 savings with Home Connections

London Borough of Waltham Forest has introduced automated online registrations for its housing applications with Home Connections and is now making direct savings £165,000 per year.

Before the introduction of the Home Connections service, Waltham Forest had to manually process countless paper applications, many of which were from applicants it could never hope to house, and frequently accompanied by processing backlogs. The cost of the paper-based process was also hard to justify; SOCITM calculated that it costs public sector companies £8.23 per face-to-face transaction, £3.21 per telephone-based transaction and just 39p per online transaction.

The automated online registration service now gives prospective tenants an instant needs assessment, bedroom eligibility and likely waiting times. The service has also drastically reduced the need for manual processing of applications, resulting in annual cash savings of £165,000.

Nigel Thornton, head of housing solutions, London Borough of Waltham Forest, said, “We introduced Home Connections’ online registration and change of circumstances package and this has completely changed how we process housing applications. We removed the change of circumstances backlog at a stroke and introduced a single process that improved customer satisfaction through instant housing priority calculation and status update.”

Home Connections reported that the cost of the project, which was completed at the end of last year, was a fraction of the permanent ‘cashable’ savings.

See More On:

  • Vendor: Home Connections
  • Topic: Customer Management
  • Publication Date: 030 - November 2012
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner