Wandsworth and Richmond upon Thames Council has gone live with NPS Housing, Northgate Public Services’ housing management system.
Using NPS Housing, tenants can apply for housing, request property repairs or pay rent online via any web-enabled device.
Housing staff will have access to real-time information on their tenants and leaseholders whether they are out with their residents or in the office, allowing them to search for information, update information and log repair requests regardless of their location.
William Middleton, implementation project manager, Wandsworth & Richmond Councils, said, “To future-proof our service, it’s vital that we let customers do more for themselves via self-service and enable our staff to work remotely on a modern housing management system.
“Giving our officers a complete picture of any tenant’s circumstances will transform our service; it will allow us to offer the best possible support for our residents whether we are in a tenant’s home or literally anywhere in the borough.”