Watford Community Housing has teamed up with Localz to roll out real-time operative tracking, with the aim of delivering faster and more flexible repair processes for both its tenants and its repair workers.
On the day of their appointment, tenants receive a message when their operative is on their way, with a link to a live map, much like Uber or Deliveroo. Customers can also message the operative to give directions on how to access the property, including any covid-related details. Automated communications powered by Localz’s workflows give tenants real-time updates on the ETA of their repairs operative.
As a result of the real-time visibility around appointments and the tracking capability of Localz’s software, WCH expects that the first-time access rate for its repairs staff will increase so that more repairs can be completed by each operative.
Automated communications and self-service appointment details are also expected to lead to fewer calls to Watford Community Housing because tenants are automatically kept informed about the status of their repairs and the whereabouts of their operatives.