West Lancashire Borough Council is working with 1st Touch to introduce a mobile working system for housing officers in its estate management team. The team was picked to be the first to use the new system because of the wide range of services it delivers across the council’s housing estates, ranging from anti-social behaviour, neighbour and boundary disputes to graffiti problems and fly tipping.
The new mobile technology will enable the council’s housing officers to use their iPads to access a wealth of information, until now only available back at the office, so that they can answer tenants’ queries, record issues and immediately pass on information to other council staff. 1st Touch was chosen as there was an existing integration with the council’s Aareon housing management system.
Val Hopley, responsible for landlord services, West Lancashire Borough Council, said, “We are constantly working to improve our services to tenants and this new mobile workforce system will help us do that. Work can begin immediately on tackling issues raised by tenants rather than having to wait until staff return to their offices.”