Better KPI reporting, ‘first-time fix’ for tenant queries and more automation have emerged as the key demands of IT managers for housing providers, according to a survey by CompanyNet and Phoenix.
Other findings from the survey included:
- 90 per cent of respondents thought data protection exposure due to a lack of controls was very important;
- Technology for remote working was considered very important by 86 per cent of respondents;
- 78 per cent of respondents thought sharing data between internal departments was very important;
- 71 per cent rated a lack of documentation and reporting for electrical / gas safety checks as very important;
- 60 per cent of respondents did not consider ‘end of support’ for Windows XP or Office 2003 as important;
- Fewer than 50 per cent have a digital inclusion policy.
Overall, the survey found that the three most important requirements were:
- ‘First-time fix’ for tenant issues and queries;
- Better capabilities for KPI reporting;
Reducing manual processes and paper-based record-keeping through the adoption of new technologies.