• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Women’s Pioneer Housing’s office clearance with Invu

Women’s Pioneer Housing’s office clearance with Invu

One year after it implemented an electronic document management system from Invu, Women’s Pioneer Housing has reported on how it has automated its finance function and digitised its invoices and tenancy records at the same time as creating valuable space in its central London offices.

WPH decided last year that it had had enough of its room full of filing cabinets and that its paper-based records had to go. It wanted a single EDM solution that could be integrated with its existing Aareon QL Housing and business applications, had the ability to store electronic documents, and would provide better control and visibility of invoices through workflow tools.

Nathan Mallows, consultant director, Women’s Pioneer Housing, said, “As a small housing provider in central London, when it comes to gaining more space we have a choice of either moving to a bigger office or making the most of our existing space. Our location is great for serving our existing tenants since most of our properties are within a 20 minute radius and we own the space, so it was an easy decision to maximise the room we already have.”

WPH started by scanning all invoices into Invu before embarking on a wider archiving project including tenancy agreements and other paper-based records.

Mallows continues, “The information we had in the piles of paper held real nuggets of information that would be of use to our tenants, but we had no way of accessing it without needing to dust off lots of old files, which meant resident queries on service charges could take up a lot of time and resources. Invu provides a long-term solution that enables us to access our documents quickly and easily, and provide a better service to our tenants.”

The Invu solution provides WPH with better visibility and control over invoices. Employees can immediately determine the status of a query and have visibility of invoices, providing both greater security and increased transparency for administrators.

WPH has also identified better ways of working within its own processes, including reallocating repair invoice processes to the finance team.

Mallows said, “Changing the process has allowed the repairs team to focus on making sure the values of the orders are correct, leaving the actual processing of the invoices to the finance team. This was an unexpected gain from the increased visibility provided by Invu; being able to understand the process in detail has enabled us to streamline all of our entire financial processes.

“We want the whole office to be paperless within two or three years. We’ve come from the point of having no electronic automation whatsoever to having most of the finance department being paperless in less than 12 months. Not only that, we’ve created a tremendous amount of space by getting rid of so much paper.”

See More On:

  • Vendor: Invu
  • Housing Association: Women’s Pioneer Housing
  • Topic: General News
  • Publication Date: 041 - September 2014
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293