Civica has won a five-year contract with Alliance Homes Group to implement its cloud-based Housing Cx and Coldharbour community care software systems. The IT modernisation programme will consolidate the housing provider’s existing internal IT infrastructure, replacing multiple systems with Civica Cx while retaining Civica’s Keystone Asset Management system. With help from Civica, Alliance Homes is…
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065 - September 2018
Equity Housing moves to Aareon HMS & 1st Touch mobile
As part of a wide-ranging digital transformation programme, Equity Housing Group has chosen the Aareon QL housing management system and tenant self-service portal alongside the 1st Touch mobile workforce software. Jon Brownbill, business lead of Equity’s housing management transformation project, said, “Having originally chosen Aareon as the market leader in housing management technology, we have…
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ForViva scraps appraisals for real-time MHR check-ins
ForViva has replaced its annual appraisal process with ‘continuous conversations’ supported by real-time ‘check-ins’ using an application from HR and payroll software supplier MHR. ForViva decided to remove its employees’ annual appraisals and interim reviews because they were proving costly both in terms of time and resource while areas for the employees’ improvement were typically…
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ROCC partners with Purrmetrix
ROCC, developers of the widely-used Uniclass housing software, has announced a partnership with IoT supplier Purrmetrix. The partnership is expected to form the foundation for a series of smart-home solutions to monitor the environment and condition of housing providers’ properties using Purrmetrix’s low-cost IoT sensors, with the sensors automatically reporting temperature, humidity or carbon dioxide…
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Enghouse set to streamline Flagship’s communications
Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
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Thrive Homes’ digital services from GCI & Skype
GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
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