Halton Housing Trust has chosen 1st Touch’s Caretaker software for its estate services and environmental teams across 140 communal flat blocks and over 200 green spaces.
By using the software, recurring appointments are scheduled through 1st Touch’s diary facility. On completion of the activity, this creates a contact in Halton’s Aareon QL housing management system so that the information is available to all staff.
Halton Housing Trust chose the software because it already had a number of other 1st Touch modules as part of its Digital First Strategy, including those for responsive repairs, arrears, neighbourhood management, tenancy support and ASB.
Carole Galsworthy, director of ICT and business improvement, Halton Housing Trust, said, “We bought the Caretaker software as part of our Digital First programme. The biggest benefit is that the whole process is now paperless, so information on the completion of any work is instantly available.
“In addition, the processing of daily tasks and the ability to reassign work is now automated and has become far more structured. Team members can raise ad-hoc tasks from the diary, direct from the tablet. All tasks and outcomes are recorded so this makes performance reports far more accurate.”