A2Dominion has teamed up with Manifest Software Solutions and Totalmobile to transform its repairs service through the introduction of a single central system to handle its customers’ 150,000 repair requests each year, instead of being spread across multiple systems.
Due to launch this summer, the new system from Manifest and Totalmobile will intelligently allocate tasks based on operatives’ skills and real-time availability, improve scheduling and route-planning and provide instant access to job details via handheld devices.
Once the new repairs system is live, the housing provider’s 18,000 My Account users (approx. one third of A2Dominion’s residents) will be able to book appointments on their preferred date (and cancel/reschedule if needed), get updates on the expected arrival time of operatives, track the progress of their repair and rate the quality of the repair service they received.
Jo Evans, director of repairs and maintenance, A2Dominion, said, “One of our key challenges is that we hold data across multiple platforms at the moment – this creates inefficiencies and affects our customer service.
“The introduction of this new technology from Manifest Software Solutions and Totalmobile is critical because everything will be in one place. The new system will speed up our repairs process and give our customers reassurance that we’re dealing with their repair requests effectively.”
