Aareon has announced the latest release of its 360 self-service platform, designed to enable housing providers to digitally transform their tenant, staff, supplier and property management operations.
From a tenant’s perspective, Aareon 360 gives them full online self-service access to a wide range of information, enabling them to transact seamlessly with their landlord whenever they want, using their own device. Aareon reported that it had invested heavily in delivering a slick consumer-style interface to make the system extremely friendly to use.
Using the system’s online hub, tenants can check their tenancy information, review financial balances, organise repair appointments and report ASB issues. The Aareon 360 portal also includes a payment plan component, enabling tenants to set up a payment agreement and pay arrears in a planned way. The system also has an income and expenditure budgeting facility, with a set of configurable questions, so that tenants can calculate their current financial status, submitting it directly into their landlord’s housing management system.
From a staff perspective, Aareon 360 enables portal-based access to all relevant tenant information, enabling agile working anytime and anywhere.
The contractor version of the portal helps to streamline a housing provider’s relationship with their suppliers, enabling contractors to access data and interact with housing provider’s back-office systems, removing the need for time-consuming, expensive and error-prone telephone- and paper based ordering and billing.
The system can also interact with data from IoT-enabled devices in tenants’ properties in order to create alerts and events in back-office systems.
Paul Lock, product manager, Aareon UK, said, “360 delivers a full picture of your ‘housing world’, regardless of who or where you are. By delivering digital transformation, the new system helps housing providers to drive value for money, boost efficiency and to place tenants at the heart of their operations.”