Cheltenham Borough Homes has chosen Aareon for its new housing management, asset management, mobile and self-service software.
CBH began its procurement process in April 2017 to look for a replacement system to consolidate its core housing and asset management systems into a single integrated system. As the company has grown, its core business processes and the supporting IT systems have evolved with little control over their impact on other processes and systems.
The implementation of the Aareon software is a core component of CBH’s service improvement programme, covering properties, people and communities. The software comprises integrated functionality across interactive access for tenants and contractors, electronic document management, mobile working and end-to-end workflows.
Steve Slater, executive director of finances and resources, Cheltenham Borough Homes, said, “We were very impressed with Aareon’s fully-integrated solution which was demonstrated to us during a comprehensive tender process. They gave us confidence in their products by not only demonstrating the functionality that met our essential and desirable requirements, but also their knowledge and understanding from working in the housing sector for many years.
“We had always wanted to work in partnership with a new supplier, both during the implementation and into the future ‘post go-live’. We have had great experiences so far both up to and since the award of the contract, and everyone we have worked with at Aareon has been very knowledgeable in their fields of expertise.”
CBH’s chosen suite of Aareon software includes QL Housing Management, CRM, Contractor, Asset Management, Mobile, Tenant Portal, Self Service Apps, iAppoint, EDRM and DRS. The implementation began in January 2018 and is scheduled to go live in May 2019.