• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Adactus Housing’s 1st Touch tenant portal

Adactus Housing’s 1st Touch tenant portal

With over 1,500 tenants registered in the first three months, Adactus Housing Group has hailed its new tenant portal as a success.

Based on the 360° Tenant Portal software from 1st Touch, Adactus’s tenants can now use their own devices at any time to review rent accounts, repairs history and tenancy agreements, request repairs, set up energy advice visits and make contact with the team at Adactus. This portal also provides the housing provider’s management team with a single view of key data and KPIs across its operations.

Suzannah Robinson, digital projects manager, Adactus Housing Group, said, “In augmenting our call-centre system, we were keen to see a rapid take-up by customers for this new online alternative. To prime the pumps, we supported our go-live with a targeted and personalised marketing campaign which created rapid awareness among our customer base. We have also targeted specific groups with campaigns aimed at grant applications, water bill management and hate-crime reduction. And to exploit the benefits of social media too, we have set up a number of regional Facebook pages.

“We are delighted that over 1,500 customers have signed up so far and furthermore, we are very pleased that many seem to making good use of the system’s functionality. Google analytics shows that 57 per cent of them are accessing the technology by mobile and the most popular activity is reviewing tenancy and rent information.”

See More On:

  • Vendor: 1st Touch
  • Housing Association: Adactus Housing Group
  • Topic: Customer Management
  • Publication Date: 057 - May 2017
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner