With over 1,500 tenants registered in the first three months, Adactus Housing Group has hailed its new tenant portal as a success.
Based on the 360° Tenant Portal software from 1st Touch, Adactus’s tenants can now use their own devices at any time to review rent accounts, repairs history and tenancy agreements, request repairs, set up energy advice visits and make contact with the team at Adactus. This portal also provides the housing provider’s management team with a single view of key data and KPIs across its operations.
Suzannah Robinson, digital projects manager, Adactus Housing Group, said, “In augmenting our call-centre system, we were keen to see a rapid take-up by customers for this new online alternative. To prime the pumps, we supported our go-live with a targeted and personalised marketing campaign which created rapid awareness among our customer base. We have also targeted specific groups with campaigns aimed at grant applications, water bill management and hate-crime reduction. And to exploit the benefits of social media too, we have set up a number of regional Facebook pages.
“We are delighted that over 1,500 customers have signed up so far and furthermore, we are very pleased that many seem to making good use of the system’s functionality. Google analytics shows that 57 per cent of them are accessing the technology by mobile and the most popular activity is reviewing tenancy and rent information.”