Alliance Homes is set to go live with Mobysoft’s RentSense software to help it mitigate the effects of universal credit. The Somerset-based housing provider will begin to deal with the full effects of universal credit in June 2017 when it is introduced at Weston-super-Mare’s Job Centre Plus.
Until now, the impact of universal credit has been limited due to the relatively small numbers of claimants, but from June Alliance Homes is expecting to see a surge in claimants as the full service is introduced.
Matt Hines, housing service manager, Alliance Homes, said, “We carried out due diligence by researching and visiting organisations that were successfully using RentSense. We needed to be sure that we were buying a product that had demonstrable outcomes and mitigated against the impact of welfare reform.
“With limited internal resources, we expect that RentSense will improve capacity within our income team to reduce rent arrears and increase our income officers’ productivity.”