• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / Barnet Homes launches in-house repairs with Totalmobile

Barnet Homes launches in-house repairs with Totalmobile

Barnet Homes is using Totalmobile’s Connect cloud-based job management software to power up its new in-house housing maintenance and repairs service.

Pete Davey, head of IT, Barnet Homes, said, “Our vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern system that could handle everything from appointment booking to work planning in a very unified and automated manner.

“Delivering the high-quality repair and maintenance services our tenants expect depends on us having full visibility of our operatives at all times, and that’s exactly what Connect gives us, thanks to integrated job management and mobile working technologies.”

Providing a real-time snapshot of the performance of field operatives, Barnet Homes has used Connect to streamline, automate and centrally manage its service delivery processes. The cloud-based solution provides all the scalability, integration with back-office systems and secure backup that the housing provider wanted to ensure its day-to-day operations are never compromised.

Davey said, “Even though we have only been using Totalmobile Connect since the start of the coronavirus pandemic, we can already appreciate its benefits. The dashboards provide us with the real-time visibility and control we need and the transition to a cloud-based solution means we now have complete confidence in the security of all our tenant and corporate data.”

Barnet Homes is now using Connect to initiate a number of service enhancements that will extend the portfolio of services delivered to tenants. In August, just months after the launch of the in-house service, Barnet Homes successfully brought its heating and gas servicing and installations back in-house.

Davey said, “Tenants now have the confidence of dealing with our own operatives, plus we’re better placed to manage the speed and quality of our response to tenants’ needs. Connect also gives us instant access to the data sets we need to determine the effectiveness and performance of our in-house maintenance and repairs service and evolve our offering accordingly.”

Jim Darragh, CEO, Totalmobile, said, “With Connect, Barnet Homes can use real-time monitoring to trigger tasks into its work management system, increase workforce capacity with automation, and use a video-based diagnostic solution to reduce unnecessary site visits.”

See More On:

  • Vendor: Totalmobile
  • Housing Association: Barnet Homes
  • Topic: Mobile Working
  • Publication Date: 078 - November 2020
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner