Barnet Homes is using Totalmobile’s Connect cloud-based job management software to power up its new in-house housing maintenance and repairs service.
Pete Davey, head of IT, Barnet Homes, said, “Our vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern system that could handle everything from appointment booking to work planning in a very unified and automated manner.
“Delivering the high-quality repair and maintenance services our tenants expect depends on us having full visibility of our operatives at all times, and that’s exactly what Connect gives us, thanks to integrated job management and mobile working technologies.”
Providing a real-time snapshot of the performance of field operatives, Barnet Homes has used Connect to streamline, automate and centrally manage its service delivery processes. The cloud-based solution provides all the scalability, integration with back-office systems and secure backup that the housing provider wanted to ensure its day-to-day operations are never compromised.
Davey said, “Even though we have only been using Totalmobile Connect since the start of the coronavirus pandemic, we can already appreciate its benefits. The dashboards provide us with the real-time visibility and control we need and the transition to a cloud-based solution means we now have complete confidence in the security of all our tenant and corporate data.”
Barnet Homes is now using Connect to initiate a number of service enhancements that will extend the portfolio of services delivered to tenants. In August, just months after the launch of the in-house service, Barnet Homes successfully brought its heating and gas servicing and installations back in-house.
Davey said, “Tenants now have the confidence of dealing with our own operatives, plus we’re better placed to manage the speed and quality of our response to tenants’ needs. Connect also gives us instant access to the data sets we need to determine the effectiveness and performance of our in-house maintenance and repairs service and evolve our offering accordingly.”
Jim Darragh, CEO, Totalmobile, said, “With Connect, Barnet Homes can use real-time monitoring to trigger tasks into its work management system, increase workforce capacity with automation, and use a video-based diagnostic solution to reduce unnecessary site visits.”