• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Free Subscriber Access / BPHA’s experience of Mobysoft

BPHA’s experience of Mobysoft

As Mobysoft’s 100th customer for its RentSense software, BPHA has reported on its experience of managing its caseloads and level of arrears.

Helena Pountney, regional housing manager, BPHA, said, “The main driver for buying RentSense wasn’t about reducing arrears per se, but about creating more capacity within our housing team. Our officers are generic in terms of their responsibilities and before RentSense, they were reviewing their caseload in our housing management systems, and the problem was their caseloads, not accuracy.

“RentSense is intelligent and highlights only the cases we need to action, so our housing officers can spend time addressing the right cases. At first, the big surprise was the number of missed cases that RentSense found, and this really helped to focus the team. And for us, it was originally a question of investing in additional staff resources or investing in RentSense, but it’s far more efficient to focus on the right cases and give officers more time, and that’s what RentSense enables us to do.

“For example, since our deployment of RentSense, the number of properties we manage has increased by 1,000 yet we’ve only needed to hire one extra housing officer to manage this growth. With the right cases, our team has been able to focus on the right tenants and offer the right support. As a result, arrears have fallen from 2.9 per cent to 2.5 per cent in the past two years. And when universal credit was first introduced, we used RentSense to create separate UC patches for officers, but we now see UC as business as usual and our team simply has their UC and non-UC cases amalgamated.

“RentSense helps by providing an accurate, pre-prioritised workload. This really helps free up time for the officers so they can focus on other aspects of their roles. The intelligence of the system also means that when they have their arrears action days, they can highlight specific types of cases to work through.

“RentSense has not only helped to create around 2.4 FTE of capacity within the housing team, but also lower our arrears, despite having added an extra 1,000 homes to our housing portfolio.”

See More On:

  • Vendor: Mobysoft
  • Housing Association: BPHA
  • Topic: Finance Management
  • Publication Date: 079 - January 2021
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293