Bristol City Council, with around 28,000 properties, has improved its rent collection by over £1.3m in the past year through a combination of Mobysoft’s RentSense software and its complementary income consultancy service.
Mark Kempt, income and leasehold manager, Bristol City Council, said, “Our Mobysoft consultant, Nick Beasley, knew how to get the best out of RentSense and had expertise on how to build a high-performing team and embed it within a council.
“Our objectives were primarily better customer support, higher collection rates and maximising our income officers’ usage of the system.
“Since installing RentSense, we’ve been able to focus on the right tenants at the right time. This has helped us to reduce arrears; our arrears have fallen in the past year by £177,000. Our collection rate is now 99.3 per cent, a 1.1 per cent improvement on the previous year, resulting in an increase in rent collections of more than £1.3 million.
“Mobysoft’s income maximisation service was a huge bonus. We are changing our approach to arrears and income collection and having Mobysoft’s knowledge and expertise on hand to support us has been great.”