• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Bromford makes impact with integration

Bromford makes impact with integration

Impact Applications has launched the latest version of its repairs and maintenance system, ImpactResponse v7.

The recently-upgraded system enables seamless integration with a wide range of interfaces, allowing it to talk to housing management, finance, scheduling, stock control and sub-contractor systems. ImpactResponse currently integrates with 15 third-party applications, including an interface to the UK’s largest emergency repairs provider, Homeserve, to receive job details and report completions. More interfaces are planned, including one with Jewsons to allow stock and materials to be purchased electronically.

One of Impact Applications’ customers is Bromford Maintain, part of the Bromford Group. Wayne Davies, managing director, Bromford Maintain, said, “Early in the process we decided not to implement all of the system at once. We concentrated on the areas that were business critical and the features that particularly helped our staff and clients, such as the PDAs. If there is one piece of advice I would pass onto anyone implementing such a system, it is to not underestimate the difficulties you will encounter from staff reluctant to change.”

Davies added, “The industry is changing, looking for more control and longer term partnering contracts, sometimes up to 10 years, which support integration and transparency. With that in mind, we are hoping to achieve complete transparency of our business, and would like to expand our customer and sub-contractor extranets. Now we have successfully integrated with clients’ housing management systems, the next function to develop is integration with our materials supplier.”

Martin Taylor, managing director, Impact Applications, said, “Our toolkit approach means that we can interface with new third-party applications quickly and cost-effectively using common business logic. We offer more interfaces than any other solution on the market because we believe that joined-up service delivery is only possible if all the IT applications involved are talking to each other all of the time.”

See More On:

  • Vendor: Impact Applications
  • Housing Association: Bromford Group
  • Topic: Housing Management
  • Publication Date: 007 - January 2009
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner