Cardiff Community Housing is implementing Housing Insight’s PanConnect software to improve its ability to create new functionality across its staff- and tenant-facing IT services and applications. The housing provider’s plan is to deploy PanConnect across its entire operations over the next couple of years.
Nigel Lee, head of ICT and procurement, Cardiff Community Housing, said, “Getting Housing Insight’s PanConnect software was a strategic decision for us, allowing us to become more agile in our approach to rolling out new functionality for our staff and tenants.
“During the lockdown, it was important that we gave our staff tools that they could use beyond the office and provided our tenants with the right online functionality to allow them to be more autonomous, in line with our ‘customer first’ ethos, while still being able to contact us, especially when our offices were closed.
“PanConnect will allow us to roll out a robust system that can extract and write back to our housing management system, giving our staff an efficient system to complete their day-to-day roles. For tenants, the portal will give them a true 24/7 self-service offering, available as both an app and an online portal.
“With coronavirus currently part of our daily lives, taking on PanConnect is enabling us to create a digital strategy that’s more inclusive for tenants and staff alike.”