Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software.
Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing up to £100, it is vital for housing providers to reduce the wasted time and costs associated with these failed appointments in order to improve services for their tenants. Our partnership with Localz will help our customers achieve this objective.”
The ‘Find My Engineer’ solution provides the ultimate transparency by giving customers access to real-time location tracking and ETAs when the operative is on their way. Localz research shows that 65 per cent of consumers say that viewing their service provider’s ETA is the most important feature on a service provider’s mobile app.
Housing providers using the ‘Find My Engineer’ solution will also benefit from reduced inbound calls to their call centres, such as frustrated tenants asking, “My loo is blocked but I need to pick up my children from school – what’s the ETA of my plumber?”, and replacing it instead with a real-time map tracking their engineer so they can see if they’re 10 minutes away or 2 hours away.
Localz customer portfolio includes British Gas, who achieved a 17 per cent increase in the first-time access rate of its engineers through the Localz platform.
Charles Bullock, partnership director, Localz, said, “Localz’s new partnership with Castleton Technology demonstrates its ongoing drive to innovate. The integration of our ‘on my way’ technology into its housing management solutions offers not only increased productivity savings for its housing customers but also a great customer experience for those housing providers’ tenants.”