Castleton Technology has partnered with payment specialists Splink to deliver an instant payment platform for tenants to pay their rent, chargeable repairs and set up payment plans.
Castleton Collect is a simple, frictionless and instant payment management solution which removes much of the hassle associated with making one-off and recurring payments and can be integrated into housing providers’ existing omni-channel strategies. The payment links can be embedded into various tenant ‘touch-points’ such as traditional back-office systems, apps used by mobile workers and self-service portals and apps used by tenants themselves.
Ian Niblock, director of development and product strategy, Castleton Technology, said, “Whether you’re engaging with your tenants directly in their homes, receiving or making telephone calls regarding payments or encouraging your tenants to move towards digital self-service options, this payment platform can be used by both housing providers and their tenants to make payments quickly and easily.
“Our partnership with Splink is based on the ability of its payment platform to integrate with so many of our existing solutions. At every single resident interaction, be that by phone, face-to-face, text message or portal, you can now encourage positive payment behaviours by going beyond just a payment reminder and providing a secure link to make payments instantly possible.”
John Quinn, chairman, Splink, said, “There is no denying that universal credit is causing major revenue deficits in housing. We can help combat rent arrears – Splink’s platform is already being used widely across different sectors where 92 per cent of our customers get paid on the same day that they send a payment request.”