Cheltenham Borough Homes has gone live with Aareon’s QL Housing Management, Mobile, EDRM and DRS software packages. These will be followed very shortly by Aareon’s 360 Customer Portal and 1st Touch Self-Service app.
Steve Slater, executive director of finances and resources, Cheltenham Borough Homes, said, “We had a clear idea of where we wanted to get to, and for me, the biggest point has been about the people involved. We knew this would be a long journey and that the project would struggle if we didn’t get on with the people with whom we were working. The combined Aareon/CBH project team has worked as one company; there was never a blame culture and we all worked very well together.
“We are very excited about Aareon QL and 1st Touch Core Mobile and the resulting efficiencies and service improvements. And instead of everyone going back to their day jobs, we have kept on three people from the project team to deliver future improvements to Aareon QL.”
Lou Foster, corporate project manager, Cheltenham Borough Homes, said, “We needed dedicated resources so we ran an internal recruitment drive for CBH staff to put themselves forward to be involved in the Aareon project, with each bringing their own skills from repairs, IT, housing, property and finance.
“Data is everything and is at the heart of this project. We can now use that data to make smarter decisions regarding our services, making our tenants’ lives better – that’s why we’ve done this.”