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Home / Magazine Articles / Complaints drop by 85% at Accent Peerless with Jabbakam

Complaints drop by 85% at Accent Peerless with Jabbakam

A new web-based CMTV (community-monitored TV) system from Jabbakam has been used by Surrey-based Accent Peerless since October 2011 to combat anti-social behaviour. The Jabbakam system, which cost just £1,250, is intended to replace traditional CCTV with a social media-friendly surveillance system which is as simple to use as Facebook.

Jabbakam provides real-time images, historical searches and remote control of a camera’s position accessible from anywhere in the world via a computer or mobile device. Instead of taking hours to download and monitor CCTV footage, staff at Accent Peerless simply log onto the Jabbakam website following a report of a disturbance and gain instant access to the footage and evidence they need.

Kerry Foster, community safety co-ordinator, Accent Peerless, said, “The benefits of this kind of technology for housing providers across the UK and the wider community are endless. Instead of spending hundreds of pounds a month on surveillance contractors who collect and download footage, I can monitor events in real time.

“The results have been impressive – we have had an 85 per cent drop in complaint calls from residents since Jabbakam was installed and footage is already being used as evidence in police investigations.”

Jabbakam is the brainchild of James Wickes who founded the service in 2010 after finding four men trying to break into his house. Wickes said, “We are delighted that Accent Peerless is using Jabbakam to resolve and reduce anti-social behaviour in communities, and even more delighted that it is saving them time and money in the process – that is what Jabbakam is all about.”

See More On:

  • Vendor: Jabbakam
  • Housing Association: Accent Group
  • Topic: Customer Management
  • Publication Date: 026 - March 2012
  • Type: News

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