Capita’s software services business has won a 10-year contract to provide Cornwall Housing with its full OpenHousing software suite. The contract includes the implementation of housing management software so that Cornwall Housing can store and access data about its properties and tenants in one place, and the training and project management of professional housing management services.
OpenHousing will also give tenants access to the latest self-service tools, including a web portal for tenants to use to query rent accounts, report repairs and make payments.
Emma Blatchford, head of resources, Cornwall Housing, said, “Capita’s software will underpin the day-to-day management of our properties and will help to streamline the services that our residents use, whether applying for a home, paying rent or reporting anti-social behaviour. Our staff will also benefit because the software will give them the choice of working remotely from home or wirelessly across our communities while on-the-job.”
Capita’s contract with Cornwall Housing was signed in October 2013 and is valued at £460,000 over 10 years.