Denbighshire Housing is about to implement Mobysoft’s RentSense package with a view to arranging early interventions to support tenants moving to universal credit and reducing arrears.
The housing provider had been struggling to correctly identify which households needed support about their rent, with income officers often working on cases that didn’t actually require any action.
Geoff Davies, lead officer of community housing, Denbighshire Council, said, “The way we manage our income has been changing due to universal credit. We want more emphasis on early intervention and support, rather than enforcement which puts more pressure on households and often results in debts being written off.
“We looked at other systems but Mobysoft seemed to be the only product that ticked all the boxes. We spoke to other housing providers that are already using RentSense and they all said that they were seeing the results they expected in terms of their income work being more targeted and efficient as well as cash improvements.
“Furthermore, Mobysoft supports remote integrations which is just what we need in the current environment.”