• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Dynamic repairs at Housing Solutions with Xmbrace DRS

Dynamic repairs at Housing Solutions with Xmbrace DRS

Housing Solutions has launched a repairs booking portal for tenant self-service following the success of an internal project for its staff, powered by Xmbrace DRS for dynamic scheduling. As well as providing a convenient way for tenants to book repairs, the expected reduction in calls to Housing Solutions’ contact centre will also lower service costs. The service was launched in August 2013.

Richard Harvey, IT manager, Housing Solutions, said, “This actually started out as an internal system but because of its success, we enhanced it and launched it for our residents. The new facility allows them to register a repair and book an appointment time, all online and without any intervention from Housing Solutions’ staff. The portal integrates in real time with our Civica Servitor repairs system and Xmbrace DRS scheduling software.

“We included a help wizard within the site so that tenants can identify the repair required before it is raised as a works order within Civica Servitor. The system links with Xmbrace DRS which uses the repair information submitted by the resident, checks the availability of operatives with the right skills, calculates travelling times, and then provides the available appointment slots to the tenant for the next week or month, so that they can book the most convenient time, all of which takes just a few seconds.”

See More On:

  • Vendor: Kirona
  • Housing Association: Housing Solutions
  • Topic: Mobile Working
  • Publication Date: 038 - March 2014
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293