EMH Homes has saved over £1 million in 2020 following its transition from paper-based scheduling to digital scheduling using software from Totalmobile.
Before the introduction of digital scheduling, EMH’s group companies was each using different direct labour organisations, making it impossible to monitor and manage KPIs across the group due to a lack of connectivity between siloed datasets.
Dave Shaw, commercial head of maintenance, EMH Homes, said, “All of the different EMH organisations used their own systems to process work orders. This led to multiple workstreams and a lack of integration between processes and systems. Historically, most of the organisation was paper-based so most of the costing and scheduling was done on paper; often these documents would go missing, creating significant issues.
“We had no visibility of work being undertaken or completed. Also, depending on which sub-organisation’s employees did the work, customers would receive varying levels of service, even though they were being presented as one business. We needed to find a system that would pull everything together so we could have consistent service delivery across the business.”
EMH turned to Totalmobile and since the start of 2020, its Connect scheduling software has enabled EMH to become more automated and digitally driven, with Connect providing complete job and scheduling transparency on a single system.
Since adopting Totalmobile’s Connect as a single solution across its subsidiary companies, EMH has saved over £1 million by finding efficiencies in the scheduling of work and from improved visibility of job assignments. Jobs are now completed much faster through an approval process which previously took days and every job is now checked and approved through Connect in a timely manner ensuring that the right costs are on each invoice and EMH is not being inadvertently over-charged.