• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / EMH Homes saves £1 million with Totalmobile

EMH Homes saves £1 million with Totalmobile

EMH Homes has saved over £1 million in 2020 following its transition from paper-based scheduling to digital scheduling using software from Totalmobile.

Before the introduction of digital scheduling, EMH’s group companies was each using different direct labour organisations, making it impossible to monitor and manage KPIs across the group due to a lack of connectivity between siloed datasets.

Dave Shaw, commercial head of maintenance, EMH Homes, said, “All of the different EMH organisations used their own systems to process work orders. This led to multiple workstreams and a lack of integration between processes and systems. Historically, most of the organisation was paper-based so most of the costing and scheduling was done on paper; often these documents would go missing, creating significant issues.

“We had no visibility of work being undertaken or completed. Also, depending on which sub-organisation’s employees did the work, customers would receive varying levels of service, even though they were being presented as one business. We needed to find a system that would pull everything together so we could have consistent service delivery across the business.”

EMH turned to Totalmobile and since the start of 2020, its Connect scheduling software has enabled EMH to become more automated and digitally driven, with Connect providing complete job and scheduling transparency on a single system.

Since adopting Totalmobile’s Connect as a single solution across its subsidiary companies, EMH has saved over £1 million by finding efficiencies in the scheduling of work and from improved visibility of job assignments. Jobs are now completed much faster through an approval process which previously took days and every job is now checked and approved through Connect in a timely manner ensuring that the right costs are on each invoice and EMH is not being inadvertently over-charged.

See More On:

  • Vendor: Totalmobile
  • Housing Association: EMH Homes
  • Topic: Mobile Working
  • Publication Date: 079 - January 2021
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2023 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner