Totalmobile’s Mobilise software is helping Fortem to digitise its repairs and maintenance service delivery.
For nearly 20 years, Fortem has undertaken repairs and maintenance activities for around 40 social housing providers, and annually completes 400,000 repairs in occupied homes and prepares 10,000 vacant properties.
The Mobilise cloud-based workforce software is enabling on- and offline working for all of Fortem’s repairs and maintenance workers, with key information available on workers’ devices, including questions to ask each customer based on the job at hand and forms to complete that can be easily created and customised by Fortem. For example, vehicle checks are now faster and simpler, with a digital checklist that needs to be completed before use.
Totalmobile’s solution was deployed across Fortem’s operations during 2020 and is now being used by all of its 450 trade staff, including repairs and maintenance contracts at Stonewater, PA Housing and Onward Homes. During the pandemic, Fortem also used Mobilise to update its risk-assessment forms to cope with ever-changing government rules and guidance.
Chris Hone, systems director, Fortem, said, “The ability for our trades to work reliably offline is vital for us. Combining that with the flexibility for our in-house IT team to create and customise the Mobilise forms and processes to meet our clients’ needs means that we can truly offer a differentiated service to our clients.”
Fortem said that Mobilise will now be its default mobile application for all future contracts with housing providers and other customers. In future, Fortem plans to let its subcontractors also use Mobilise on their own devices, as well as using the software for its permits work and voids’ surveying.