Guildford Council has bought Mobysoft’s RentSense to help mitigate the projected impact of universal credit.
Siobhan Rumble, landlord services manager, Guildford Borough Council, said, “Our [annualised] collection rate is 100.02%, but with the introduction of universal credit on the horizon, we can’t afford to stand still. We know that our income officers’ workloads will increase and we want to maximise how we use the resources that we already have. We have invested in RentSense to streamline the current workload, allowing improved efficiencies and maximising our income collection.
“We found there is no comparable software to RentSense in the social housing sector that offers payment profiling and predictive analytics technology. The software is also already being used successfully by other housing providers who are using the same housing management system as us.”
Paul Evans, commercial director, Mobysoft, said, “RentSense processes around 25 per cent of all social tenancies in the UK each week. The software also identifies any new payment patterns or trends associated with the introduction of full-service universal credit, which we then build into the algorithms. The software evolves with the environment and continues to be highly accurate in its recommendations regarding which cases need further investigation, thus helping housing providers deal better with universal credit.”