Leading user experience (UX) consultancy, Sigma, has been chosen by Peaks and Plains Housing Trust to deliver a refreshed and improved website, with a key focus on user experience. The first stage of the project, covering ‘discovery and design’, will see Sigma’s UX specialists run a series of workshops with Peaks and Plains’ staff, create…
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Peaks & Plains
Peaks & Plains’ Capita portal
Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
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Peaks and Plains’s projects with Tunstall Healthcare
Peaks and Plains Housing Trust’s TrustLink service has carried out a series of projects with Tunstall Healthcare to address health inequalities, by providing a range of services to meet individual needs. The Falls Project Launched to combat winter pressures and partly funded by the NHS Eastern Cheshire Clinical Commissioning Group Systems Resilience Fund, the falls…
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Peaks and Plains connects with tenants
Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants. The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas,…
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Peaks & Plains – Taking a user-focused approach to the web
Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
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Peaks & Plains and Staffordshire Housing share back-up services with Keylogic
Neighbouring housing providers, Peaks & Plains Housing Trust in Macclesfield and Staffordshire Housing Group in Stoke-on-Trent, have joined forces to share back-up services with help from Keylogic. Instead of paying for separate back-up services from suppliers that were charging over £25,000 per year, the two housing providers decided to share resources, services and recovery space…
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