Your Housing Group has invested in Mobysoft’s predictive analytics software RentSense. The decision to implement Rentsense was based on the housing provider’s income team’s increased workload due to welfare reform and the inability of its previous system being able to prioritise arrears cases based on risk.
Paul Warburton, director of property operations, Your Housing Group, said, “As a result of not being able to prioritise cases effectively, our income team was spending a significant amount of time looking at low-risk or non-priority accounts, or accounts with ‘technical arrears’. In turn, this was putting pressure on the team and creating a quantity versus quality culture.
“What’s more, we want to be more proactive, catch cases earlier on and be able to plan for future changes and the full roll out of universal credit. By working smarter, RentSense will help to free up resources so that we have the time to get the best outcome from every contact with each tenant and mitigate possible future losses of income.”