• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Free Subscriber Access / How humans, Alexa and robots can improve lives

How humans, Alexa and robots can improve lives

If somebody said to you five years ago, that artificial intelligence (AI) would now be making inroads into the housing sector, would you have believed it or simply dismissed it?

Looking at AI from a more general perspective, at the turn of the millennium, I wonder how many people truly conceived it as being possible that we would be using our voice as a primary interface between us and artificial intelligence, as we do with Siri or Alexa? Would we have considered it feasible that a robot named Sophia would be introduced into the United Nations and later granted citizenship? What would the reaction have been to the suggestion that AI would be able to more accurately diagnose a disease than human? Yet all of these scenarios are a reality and having a positive impact in 2018.

To some people, this would have been realistic, given that research into AI began in the 1950s. However, the majority of people would have met such ideas with scepticism and thought that AI would be at most a gimmick at this stage.

Even as AI started being used more significantly, the doubts still lingered; in industry and science, it was considered to be out of the reach of the average company. Only the likes of NASA, the military or multi-national companies were ever thought to be able to benefit from it. From a consumer standpoint, developments such as Alexa were nothing more than toys to show off to our friends or family. This scepticism was soon then bolstered with doses of fear.

As with all things, it’s in our nature to question and be fearful of the unknown. AI in one sense could be viewed as posing the greatest potential threat to humanity we have ever witnessed and there will naturally be people who are convinced that it is inevitable. Arguments are already being made that AI will take our jobs, will become too clever for us to control, or that maybe we will soon be the pets of the world rather than the master and then next thing you know we will be fighting alongside John Connor against the machines… okay, perhaps not necessarily the last one.

While I can empathise with such fears to an extent, I think it’s more helpful to focus on the positive impact AI is already having and what else it could enable us to do, such as:

Within in the healthcare sector in China, AI is being used to diagnose cancer in the absence of enough radiographers.

In America, AI is being used to help manage diabetes.

Farmers are using AI and drones to monitor crops and maximise yields.

There are robots such as Pepper which have been designed to complement various human services, a notable example being social care. By being able to recognise emotion, Pepper can alert medical staff to people in need of attention, provide entertainment or act as a smart platform to enable residents to make contact with their families.

Each of these examples is evidence of how AI can empower us to provide better services, a better standard of living and ultimately help us all more. All of these are objectives which are ingrained into the social housing sector too, so how can we leverage AI, when is the time to do it, and who will do it?

AI’s positive impact on housing

Over the last year or so, there has been a clear trend in our sector towards the use of data science, machine learning and AI. It could be argued that the combined topic of data science and machine learning is already becoming the norm and is now a topic that we expect to read about and see. And although AI is still seen as the next step, it’s actually here to be used now.

There are already some examples of its positive impact in our sector. For example, at a Chartered Institute of Housing event earlier this year, I showed a video of a tenant engaging with Alexa and getting information she needed by voice command. Furthermore, chatbots have been already deployed by housing providers to provide an additional communications channel and 24/7 support to tenants.

This is a good start but it is just the tiny tip of a very large iceberg. It’s clear that there are so many other opportunities for this technology in our sector. For example, robots could help with tasks such as shopping, lifting heavy items or reminding a tenant to take their medicine.

Alexa could be used more to give tenants additional self-service methods. What if a tenant could diagnose a repair by using their phone to scan the object, with the resulting imagery then processed via deep learning. Once diagnosed, the relevant repair and skill set would be determined and resources automatically scheduled for the best date available, based on the tenant’s predefined preferences. To take this a step further, what if a robot could manage everyday repairs in a property, leaving contractors free to focus on more complex and urgent jobs? A final example, which is arguably the most human of them all, is the provision of companionship, someone to talk to, to gain advice from or even just to listen. Something we can’t always provide at the right time.

Hopefully by now I’ve opened your eyes to the idea that AI is no longer something for the future; it’s here now and its benefits will only continue to evolve. AI is no longer seen as a gimmick and it is positively affecting a wide variety of sectors and companies of all shapes and sizes.

The benefits of AI need to be embraced by the housing sector; the opportunity is there, the next stage is to decide what we are going to do with it.

Chris Jones is a pre-sales consultant at Orchard.

See More On:

  • Vendor: Orchard
  • Topic: Customer Management, Housing Management
  • Publication Date: 066 - November 2018
  • Type: Contributed Articles

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293