Isle of Anglesey County Council has selected Mobysoft’s RentSense to help it with welfare reform and tackle the effects of coronavirus on its arrears.
The council’s rent team was already dealing with the impact of universal credit before the start of the first UK lockdown, and it was aware that many of its peers in North Wales, including Flintshire and Denbighshire councils, were already using RentSense with good results.
Ned Michael, head of housing services, Isle of Anglesey County Council, said, “We were looking for ways to improve our collection rates, reduce arrears, mitigate the impact of welfare reform and increase efficiencies within our housing department.
“We spoke to Flintshire County Council – the users’ opinions were very positive about RentSense, and it was evident that the software was helping the council to reduce its arrears
“Coronavirus has had a major impact on the ability of some tenants to pay rent and our arrears consequently have increased. Furthermore, tackling arrears can be repetitive but having a product such as RentSense provides a new way of working to inspire our front-line staff and improve working practices where needed.”