• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Free Subscriber Access / L&Q’s virtual concierges from Alcove

L&Q’s virtual concierges from Alcove

An L&Q extracare scheme in Essex has been fitted with a virtual concierge service from Alcove. L&Q’s Cornell Court is the first social housing scheme in the UK to include this technology as standard and to use the internet of things to connect several devices within each property to create a wraparound service for residents.

Charlie Culshaw, director of L&Q Living, L&Q’s care and support arm, said, “We know that some of our residents won’t have had the Christmas they were expecting, but we hope at least that this technology has allowed our vulnerable residents, who are limiting their contact with others during the pandemic, to connect with their loved ones in ways they were unable to before.

“Encouraging elderly residents to adopt new technologies isn’t always easy, but Alcove’s video carephones have been a great success because they are so easy to use and provide human interaction at the touch of a button.”

The Alcove system, which includes video carephones, voice-activated assistant Alexa and video-based door entry, means that residents can simply touch an icon on a screen to talk to a real concierge who takes charge of any requests and deals with them on their behalf. The system also makes it easy for residents to communicate with support staff and other residents in the building, as well as order supermarket deliveries.

Culshaw said, “While the pandemic has highlighted the need for this type of technology, the benefits go far beyond residents being able to see and speak to their families and organise the vast majority of tasks from home.

“We have seen how the Alcove system allows residents to live more independently in their day-to-day lives. One resident who previously needed 2:1 care is now monitored remotely and is much happier being able to spend time on his own rather than with two staff constantly present. We have also used the system to pick up falls when residents are alone in their homes.

“While this kind of technology will never replace the personal aspect of care, it can enhance residents’ lives by allowing them a safe level of independence for when they would prefer to do things on their own.”

See More On:

  • Vendor: Alcove
  • Housing Association: L&Q
  • Topic: Customer Management
  • Publication Date: 079 - January 2021
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293