MHS Homes has invested in Mobysoft’s RentSense to help it identify and support tenants struggling with their rent and create capacity for its housing and income officers to offer help.
Stephanie Goad, operations director, MHS Homes, said, “Owing to the pandemic, we’ve seen a sharp increase in the number of tenants claiming universal credit, and many of them for the first time. As a result, our arrears have increased and our officers need more time to support those tenants.
“We worked with Mobysoft to see how RentSense might help us to target the accounts that needed active management, to ensure that our team was being as productive as possible. RentSense’s advanced algorithms set it apart from its competitors and the trial showed us that there was a clear business case for moving forward with it.”