Shepherds Bush Housing has reduced its rent arrears by £291,000 within a year of implementing Mobysoft’s RentSense software.
The decision to choose Mobysoft’s RentSense followed the housing provider’s review at the end of 2018 of its income collection processes, with the combined aims of optimising rent collections, mitigating the effects of universal credit and welfare reform and using IT to improve internal productivity. The initial impact of RentSense was to reduce rent officers’ caseloads of arrears by around 50 per cent.
Justine Hart, income manager, Shepherds Bush Housing, said, “RentSense has proven to be incredibly effective and excellent value for money. RentSense has freed up more time for staff, enabling them to adopt smarter, more holistic working practices and engage with external agencies better to get great outcomes for our tenants.
“Now that they have much more accurate and relevant caseloads, our rent officers know that every contact is important. The team can now complete their weekly caseload and our arrears are the lowest in the past decade. Our arrears have reduced from 4.4 per cent in the week RentSense went live to a current low of just 3.5 per cent.
“The reports coming out of RentSense let us quickly highlight cases which have had no action as well as see weekly case-completion metrics. It also tracks individual workloads so we can redistribute cases as needed, while the new dashboard provides really good insights into the number of universal credit cases and ongoing levels of arrears.”