Teign Housing has been using Mobysoft’s ‘income maximisation’ service as an adjunct to its continuing use of the software provider’s RentSense software.
The housing provider originally installed RentSense in 2019 but was hesitant about renewing it after 12 months owing to some initial data-feed problems from Teign Housing’s new housing management system into RentSense.
Amanda Nicholls, head of housing, Teign Housing, said, “Mobysoft told us about its income maximisation service, explaining it would not only help us extract full value from RentSense but also give us an outside perspective on our performance and our operations.”
With a background in managing rent recovery, Mobysoft’s income maximisation director, Liam Davies, worked with Sam Dunne, Teign Housing’s income manager, and shared income data from a national perspective, enabling the housing provider to analyse its performance from a wider viewpoint, resulting in the income team being split into focusing on either high- or low-level arrears as well as being able to intervene earlier on universal credit problems.
Nicholls said, “In spite of the pandemic, our financial performance has improved. Our arrears have fallen from over two per cent in November 2019 to below 1.8 per cent now, a reduction of at least £45,000.
“Our board has been very supportive in continuing our investment in RentSense. Indeed, our income team received excellent feedback after an audit by PwC.
“Mobysoft’s income maximisation service has really helped our income team to understand the mechanics of RentSense as well as brought in some outside perspective and experience. Why wouldn’t you use the service? It’s complementary and it gets results.”