MRI Software has announced that it is starting a year-round survey and campaign to capture data about the lives of social housing tenants and satisfaction with their housing.
The software company’s Resident Voice Index will collect self-reported user data through a series of surveys and polls. Tenants who wish to participate will share their views anonymously, with data aggregated to uncover trends and key issues faced across the industry.
Once the data collection processes have begun, the data will be published as a regular series of indices and insights into the underlying social, emotional and economic factors that inform tenants’ experience of social housing and their housing provider.
Dermot Briody, executive managing director for Europe, MRI Software, said, “We believe in the power of technology to improve the lives and experiences of tenants, and the launch of our Resident Voice Index is a perfect demonstration of that. Not only will we be capturing the mood of residents across the UK, but we will also be providing a deeper understanding of the factors and trends behind the results, in order to improve housing providers’ service provision.”