• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / New Charter saves £125 on voids with Aareon

New Charter saves £125 on voids with Aareon

New Charter Group has saved over £125,000 across its voids operation by using Aareon 1st Touch’s mobile software.

The Aareon 1st Touch mobile voids process has enabled New Charter to produce a number of new electronic forms, moving away from a paper-based process. Voids are an important part of the housing provider’s ‘keys-to-keys’ process, an area of the business which has been streamlined resulting in considerable savings across its operations.

With the Aareon 1st Touch software, operatives can now access and record information relating to void properties on their mobile devices. This instantaneous response means any repair work is completed quickly and efficiently. By eliminating paper forms and streamlining the processes involved, the new voids system has saved a total of £125,000.

Robert Porter, director of asset management, New Charter Group, said, “The new Aareon 1st Touch voids process has significantly streamlined our voids pre-assessment process. We have reduced the time surveyors spent on voids, experienced fewer human errors and cut down the overall processing time – all resulting in an improved void re-let time and higher levels of job satisfaction for the surveyors.”

Chris Brown, senior developer, New Charter Group, added, “Developing the form for the voids process was crucial to how the procedure works and introduced a new way of working, not only for the team but the business as a whole. The Aareon 1st Touch mobile voids software gives me the flexibility to adapt the form when needed, further improving the process for end users and ultimately adding to our cost savings.”

See More On:

  • Vendor: Aareon
  • Housing Association: New Charter Group
  • Topic: Housing Management
  • Publication Date: 063 - May 2018
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293