• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / New voice for Worcester

New voice for Worcester

Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support its future growth and development.

Having relied in the past on a service level agreement with Worcester City Council for all ICT support and with the existing telephony system operating at full-capacity on standalone BT lines, Worcester Community Housing needed to implement a new system that would support seamless communication across more than 20 sites, facilitate home working and provide disruption-free support for the organisation’s move to its own offices.

Andrew Lycett, finance director, Worcester Community Housing, said, “Our ability to provide a good service to tenants was severely limited by the lack of a cohesive voice system. Our system was out of date, poorly supported and having a detrimental impact on our business.”

The VoIP telephony solution supplied by Integrate brings all sites onto a single network and provides improved call management capabilities while integrating with the existing call centre operations, resulting in better communication between staff and tenants. Furthermore, Integrate’s solution allows the telephony changeover to be independent of the office relocation, simplifying the move itself.

Due to free calls across sites, unified messaging with voice mails sent in an e-mail format and integrated call conference facilities, productivity is expected to improve with faster response times, reduced meeting times and therefore lower costs.

Andrew Lycett said, “We have invested in a system that will increase efficiency, reduce our call costs and connect all users to one central system, without the worry that we will outgrow Integrate’s system as we can add users and locations to the voice network when needed.”

See More On:

  • Housing Association: Worcester Community Housing
  • Topic: Customer Management, Mobile Working
  • Publication Date: 002 - March 2008
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293