Octavia Housing has reduced its arrears by over £220,000 by using Mobysoft’s RentSense software to improve the efficiency of its income collection process and prioritise arrears cases.
Dan Thwaites, income manager, Octavia Housing, said, “RentSense enables us to better manage and keep on top of the status of our rent payments. Alongside this, we have improved our procedures to prioritise specific cases and communicate with our tenants. This has helped us to achieve our best performance in the past 20 years.
“Our first priority is always to do what we can to support tenants to sustain their tenancy but we also encourage them to understand that meeting their rent payment is a priority.”
In the 18 months to March 2019, Octavia’s arrears fell from 4.7 per cent to 3.9 per cent, and by December 2019, arrears had fallen further to 3.6 per cent with no impact on evictions, representing a reduction of over £220,000.