Castles and Coasts Housing has engaged with Orchard to become more proactive in its approach to income collection with the implementation of Income Analytics.
In common with most other housing providers, Castles and Coasts has found that tenants who go into arrears will bury their heads in the sand rather than engage with support, so the housing provider is constantly looking at methods to support them before they get into financial difficulties.
After a review of the market for income collection software, Castles and Coasts chose Orchard Income Analytics because they found it very intuitive to use and was a good match for how its income officers were already working. Furthermore, Income Analytics can be customised for each officer so they can target the areas they want to on any given day.
With Income Analytics triaging arrears cases, Castles and Coasts’ income officers no longer need to check all accounts in arrears, saving time and giving focus to those that need assistance. Furthermore, being both mobile- and tablet-friendly, Income Analytics enables the income officers to gain access to tenants’ account details and transaction histories and provide immediate advice while out and about.
Jonathan Graham, income manager, Castles and Coasts Housing Association, said, “We chose Orchard’s Income Analytics because it is a new and innovative product that enables us to improve our efficiency associated with income collection, to tackle arrears quickly and support those tenants who need it most.
“We were particularly impressed with Income Analytics’ dashboard features and reporting options. A key strength of the product has been its ability to use daily data updates and its capacity to hold data for years rather than months. This has allowed us to use both recent data and analyse longer periods of time to identify overall trends.”