Mobysoft’s housing intelligence product RentSense is helping Peabody to provide targeted support to tenants affected by welfare reform.
Working with Mobysoft, it has implemented the rent arrears decision engine which uses complex algorithms to analyse accounts and pinpoint which cases need further attention. This gives Peabody the insight to better support those affected, and use resources more efficiently.
Early indications show that the technology could result in time savings of 30 per cent, allowing the housing provider’s income team to focus more on proactive tenant engagement. Mobysoft reported that the implementation was delivered two weeks early and took less than three months.
Joe Joseph, director of resident services, Peabody, said, “We see the impact of welfare reform every day, and are always looking at how to support those affected better. Following the implementation of RentSense and the work carried out by our team, the preliminary results look good, and over time I’m confident we can reduce our arrears even further.”