Pinnacle Group has bought RentSense to support tenants at the earliest stages of debt and reduce arrears.
Pinnacle has seen a large rise in the number of tenants claiming universal credit combined with long periods of furlough, resulting in increased arrears.
Alison Wade, head of income and performance, Pinnacle Group, said, “Our income officers’ workloads have increased substantially. We understand that early intervention is key, but it has been more difficult to manage accounts in this way.
“Pinnacle is continually taking on new housing contracts and it’s important that we can assure our customers that we can deliver a first-class rent collection service. It isn’t feasible to continually add staff resources so we decided to look at how technology could help us improve our processes, reduce arrears and increase rent collection.
“My team and I had all used RentSense before and seen its ability to have a positive effect on rent collection, plus it works seamlessly across multiple systems.”