Queens Cross Housing reduced its arrears by over £100,000 and carried out zero evictions in 2019/20 after using predictive analytics to stage early interventions, based on its use of Mobysoft RentSense software.
Elizabeth Hood, deputy director, Queens Cross Housing, said, “Alongside our use of RentSense, we have moved away from our standard letter-based approach to personal contact and having all of our housing officers working in a consistent manner.
“We’ve found that RentSense is very accurate; it monitors all of our rent accounts and alerts us at the very first stages of debt. It also highlights tenants who may be in credit but at risk of falling behind with their rent.”
James Knox, income maximisation manager, Queens Cross Housing, said, “To make a difference, we felt that speaking to tenants and working with them would be more effective. It also meant that all tenants would receive the same consistent service – this approach is an important factor in getting our messages across, plus our tenants then know what to expect from us and all of our housing officers. Overall, RentSense enables early interventions and prioritises our cases for us; this enables our team to speak to the right tenants at the right time.”
Since its widespread use of RentSense, Queens Cross Housing’s tenants’ arrears have fallen from £501,000 to £397,000 (a decrease from 2 per cent to 2.6 per cent) for 2019/20. During the same period, the housing provider had no evictions, despite ongoing welfare reforms.