• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
  • Contact
Home / Free Subscriber Access / Rapid augmented video for repairs from Totalmobile

Rapid augmented video for repairs from Totalmobile

East Lothian Housing and MCP Property Services are the first in the UK use Totalmobile’s augmented video solution to reduce face-to-face contact during the pandemic.

The new Remote Assistance Capability developed by Totalmobile enables the two organisations’ housing maintenance and repair specialists to create a live video stream which can be accessed by both the technical support officer and the resident.

The two individuals can then remotely collaborate to identify and discuss maintenance requirements, and in the case of simple issues, the officer can give live instructions so the resident can resolve it themselves. Officers can also augment the video feed by pausing, capturing images and annotating instructions.

Totalmobile has estimated that its new system will enable the two organisations to resolve 10 per cent of issues remotely, avoid the need for 80 per cent of scheduled inspection visits and increase first-time fixes by 50 per cent.

Duncan Mackay, managing director of R3 Repairs at East Lothian Housing, said, “We’ve been working hard with Totalmobile to deploy this major innovation as fast as possible. The ability to deliver virtual technical support directly to the customer or to operatives on site will drive real savings and let us help remote residents much more effectively.”

Matt Clark, managing director, MCP Property Services, said, “We can now be certain that a call-out is essential before sending someone on site. It also ensures quick fixes such as boiler re-sets can be completed by the residents themselves with close, real-time supervision from our expert team. I really think this software will permanently transform the way we support customers.”

Nick Jeffreys, managing director for housing, property and facilities management, Totalmobile, said, “We looked at how best to minimise risk and recognised that an augmented video system would quickly provide organisations with a high-performing remote support function. It drastically reduces face-to-face contact in line with Covid-19 restrictions without downgrading safety or service levels.”

See More On:

  • Vendor: Totalmobile
  • Housing Association: East Lothian Council, MCP Property Services
  • Topic: Mobile Working
  • Publication Date: 075 - May 2020
  • Type: News

Primary Sidebar

Most Recent Articles

  • LHP’s revolutionary IT support services
  • Strengthen your security against ransomware
  • Connectivity – Finding the right solutions for your ecosystem
  • Clyde Valley Group goes low code with Netcall
  • Hull City Council’s fire safety & compliance with Aico
  • RedkiteCRM bought by Infinity Group
  • 8×8 launches remote video repairs
  • Damp, mould and digital transformation
  • Barking & Dagenham Reside pilots Evo digital repairs
  • IT automation, behavioural science & staff retention
  • Broadacres’ digital transformation with Salesforce
  • Red Kite’s digital transformation
  • Celebrating your IT ambitions & business innovation
  • Is digital transformation a misnomer?
  • Thirteen installs 1,000 Switchee smart devices
  • Maximising the potential of Microsoft Dataverse and Power Apps
  • IntoZetta’s annual ‘data in housing’ survey results… final instalment
  • Cyngor Gwynedd unifies housing & homelessness with Civica
  • Vivid Homes goes full-fibre with CTG
  • Good things come to those who wait
  • RBKC moves to Capita One Housing
  • Rewiring the housing sector
  • NEC supports Swindon’s housing ambitions
  • Why digital transformation programmes fail
  • CCaaS – The catalyst for digital transformation
  • iO Associates’ fixed-price transformation projects
  • Digital transformation in housing
  • MRI Social Housing – Three years later…
  • Maximise collections and minimise arrears
  • Cadcorp launches new EPC data service

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2023 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293