• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / Reduced debt at Together Housing with Mobysoft

Reduced debt at Together Housing with Mobysoft

Having used Mobysoft’s RentSense software since 2017 to support its rent arrears caseload, Together Housing has added Mobysoft’s Intelligent Automation software to help it manage the growing number and complexity of universal credit cases.

Jackie Tagg, head of income, Together Housing, said, “Intelligent Automation has helped us to free up staff time for quality conversations while also triggering positive responses from customers who receive automated contacts. There are regular patterns of customer engagement and payments via our website when automated messages have been sent.”

The combination of Intelligent Automation and RentSense has resulted in Together Housing’s income team now being able to complete their weekly caseloads, alongside all relevant tenants receiving the support they need. The overall caseload for the income officers has fallen from 5,500 to 3,000 cases.

Tagg said, “The automation has helped tenants in a variety of ways. The most important is that fewer customers are getting into serious debt and we can intervene at the earliest stages of debt. It has also helped us to speak with customers at critical times and driven personal contacts, such as pre-NOSP and pre-court, helping us improve tenancy sustainability.”

See More On:

  • Vendor: Mobysoft
  • Housing Association: Together Housing
  • Topic: Finance Management
  • Publication Date: 093 - May 2023
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • AI-powered experience orchestration
  • Mobysoft AI for damp & mould problems
  • Fife Council’s connected homes with Aico
  • Housing repairs… Why technology is only part of the answer
  • AI-powered invoicing for housing
  • IntoZetta’s annual ‘data In housing’ survey results
  • Understanding extended detection & response
  • North Wales Housing picks Civica Cx
  • Designing your future delivery approach
  • A proactive approach to today’s cyber threats
  • Southern Housing’s payments with Manifest Software & PayPoint
  • The road to responsible AI
  • Diversifying your housing operations
  • Housing 21 moves to Civica HMS
  • Socitm Advisory’s £5 million investment from BGF
  • Housing Insight’s new approach to arrears
  • Glider wins BIM tender from Network Homes
  • AI-powered predictions for fire safety
  • Soho Housing’s digital repairs with Evo
  • Poplar HARCA extends IoT project with Aico
  • Dublin’s carbon digital twin
  • ChatGPT in housing
  • Flagship selects Totalmobile for repairs
  • Reduced debt at Together Housing with Mobysoft
  • AI and housing communications
  • Business automation and ‘can do’ innovation
  • Luton Borough Council moves to Civica
  • Lewisham Homes takes on Localz for ‘last mile’ communications
  • Tackling assets and income with AI

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2023 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293