Regenda Homes has reduced its rent arrears with Mobysoft’s Rentsense software.
Before its use of Rentsense, Regenda’s income officers had to manage their weekly caseload manually because its housing management system was either missing arrears cases or recommending cases that required no action. This meant staff were only getting through around 50% of their caseload.
Kelly Farrell, regional financial inclusion manager, Regenda Homes, said, “We work with 23 different local authorities, each of whom pays on different days of the month. This makes managing our rent arrears very difficult when we only want to see the cases that need action.”
Since the introduction of Rentsense, there has been a 36 per cent caseload reduction and income officers are now completing their weekly caseloads. Regenda’s arrears have fallen to 2.4 per cent, a reduction of £72,000 in the first year alone.
Steve Blackburn, regional director, Regenda Homes, said, “Operationally, we have seen real benefits in terms of Rentsense’s ability to create capacity within the team and ensure that capacity is then directed towards the most urgent accounts.
“Our views have been supported via a rent collection audit from our auditors KPMG who commented on the value of Rentsense and its sophistication compared with other arrears collection tools they have come across in the housing sector.”