Your Homes Newcastle is using Mobysoft’s RentSense software to reduce arrears and help it deal with the remote-working aspects of the pandemic as well as cope with a surge of new benefits claimants.
Christopher Todd, senior manager for income advice and collection, Your Homes Newcastle, said, “RentSense has helped us mitigate the effects of universal credit and welfare reform – it’s the simplicity and the accuracy of RentSense that’s so important.
“Our cases are prioritised in the most relevant order and presented to our staff as a really clear ‘work tray’ so they know exactly where they need to focus their time and efforts. In the past, when using our housing management system for collections and arrears, our staff would have to review each case and then decide whether the tenant needed contact.
“During the pandemic, we were able to get our team mobile and working from home straight away, while RentSense’s reporting function lets me see how everyone is performing. It has also really helped me keep our board informed, whether that’s providing up-to-the minute collection data, how we are performing on UC case or what percentage of tenants are paying or not paying – since lockdown our collection rates have regularly been at 100 per cent.”