Rooftop Housing’s income team has reduced its arrears by £400,000 and helped almost 400 tenants out of debt after using Mobysoft’s RentSense software for a year.
The housing provider implemented the software as part of its three-year strategy to maximise income collection and focus on prevention, early interventions and support.
Rachael Robinson, head of income collection and tenancy sustainment, Rooftop Housing, said, “RentSense is vital to us to ensure that our income team can spend their time on the right cases and ultimately sustain more tenancies for longer.
“Over the last 12 months, during a full year of using RentSense, we had 382 fewer tenants in arrears – that’s a great achievement during a very difficult year.
“RentSense has completely exceeded our expectations; our arrears target was four per cent and we actually reached 3.3 per cent.”