Advances in smart solutions are creating safer homes and protecting potentially vulnerable residents from danger. When dementia affects more than 900,000 people in the UK (estimated to grow to 1.6 million by 2040) and with one in six of the adult population affected by hearing loss, the increasing need for innovative solutions to safeguard potentially…
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NHG’s approach to data governance
Notting Hill Genesis won the silver award in the data management category of the inaugural Housing Technology 2024 awards. Shae McCalla, head of data governance and performance at Notting Hill Genesis, explains more about their prize-winning data management project. Notting Hill Genesis’s data governance approach started in early 2022 and has become the backbone of…
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Vivid Housing launches Housing Perks
Vivid Housing has teamed up with Housing Perks to provide an exclusive cost of living app for its tenants, funded through the housing provider’s Vivid Plus charitable arm. 1,100 Vivid tenants signed up to the Housing Perks app on the first day and saved thousands of pounds within the first few weeks. Housing Perks is…
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Wales & West moves to Dynamics with Infinity Group
Wales & West Housing has moved to Microsoft Dynamics 365, completely replacing its Capita housing management system. Gareth Davies, director of technology and data, Wales & West Housing, said, “A big part of our reason for moving to Microsoft Dynamics 365 was that the technology landscape in the housing sector was quite stale. There were…
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Ciptex helps Shelter with homelessness
Ciptex has developed a multi-channel, self-service contact centre solution for housing charity Shelter to support people at risk of homelessness. By using Ciptex’s technology, powered by Twilio’s customer engagement platform, the aim is for every Shelter caller to have their own advisor. This will ensure that mainline advisors will have more time to focus on…
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Milton Keynes City Council’s holistic approach to arrears
Milton Keynes City Council won the silver award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. James Terry, housing income operations manager at the council, explains how it has been cutting arrears and improving its tenants’ financial health. Here at Milton Keynes City Council, we collect for our HRA (housing revenue…
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